https://www.cryptocasino.cc/New and updated crypto casino complaint cases. https://www.cryptocasino.cc/case/cloudbet-lifetime-ban-asked-by-email-ag/ https://www.cryptocasino.cc/case/cloudbet-lifetime-ban-asked-by-email-ag/ Sat, 24 Oct 2026 00:00:00 +0000 A player says they emailed Cloudbet on 27 March 2025 about a gambling addiction and asked for their account to be banned for good. They say they could not trust themselves to come back after a short break. The next day Cloudbet replied that the account was self-excluded. The player says they later got back in, deposited crypto and lost about 0.70 ETH on 21 October 2026. Outcome: Still open — waiting for Cloudbet's first reply; the player wants about 0.70 ETH refunded after asking for a permanent ban in 2025. https://www.cryptocasino.cc/case/betpanda-closure-with-balance-seized-ag/ https://www.cryptocasino.cc/case/betpanda-closure-with-balance-seized-ag/ Fri, 23 Oct 2026 00:00:00 +0000 A player says Betpanda shut their account for good about two weeks before the complaint, without giving a reason, and its last email said the money inside had been seized. According to the player, support went quiet for about six days, live chat kept cutting them off and emails got no answer. The player says they lost about $15,000 there in the past month and wants the account back or their last three deposits refunded. Outcome: Still open — the complaint was filed less than a day ago and the casino has not replied yet. https://www.cryptocasino.cc/case/bc-game-zoty-payout-never-arrived-ag/ https://www.cryptocasino.cc/case/bc-game-zoty-payout-never-arrived-ag/ Fri, 23 Oct 2026 00:00:00 +0000 A player says a BC.Game withdrawal of about 7,000 Polish złoty was marked as done but never reached their bank, and the bank confirmed nothing came in. The player says support's answers changed: first the payout had failed and would come back to the balance within a day, then it was paid, then it was being checked with the payment company. Outcome: Still open — waiting for BC.Game's first reply about a złoty bank payout the player says never arrived. https://www.cryptocasino.cc/case/bc-game-blocked-during-peso-payout-ag/ https://www.cryptocasino.cc/case/bc-game-blocked-during-peso-payout-ag/ Fri, 23 Oct 2026 00:00:00 +0000 A player from Mexico says they deposited 100 pesos at BC.Game on 6 October 2026 and grew it to over 500. They asked to withdraw 300 and kept about 200 to play with. While the payout was pending, they say, the casino logged them out mid-game and blocked the account, and both the payout and the balance vanished. They say they broke no rules and want all 500 pesos back. Outcome: Still open — BC.Game has the player's account details and must answer about the blocked account and 500 pesos. https://www.cryptocasino.cc/case/gamdom-usdc-balance-held-then-ban-ag/ https://www.cryptocasino.cc/case/gamdom-usdc-balance-held-then-ban-ag/ Fri, 23 Oct 2026 00:00:00 +0000 A player says Gamdom is holding their balance of 746 USDC. They deposited $287, won some sports bets and cashed out twice with no trouble, and they say they sent every KYC document asked for. The problem started when they tried to withdraw the 746. Support kept saying it was looking into it. Then the account was banned, and support said it could not share the reason. Outcome: Still open — waiting for Gamdom's first reply about a 746 USDC balance held after a ban with no reason given. https://www.cryptocasino.cc/case/betfury-reais-deposit-not-credited-cg/ https://www.cryptocasino.cc/case/betfury-reais-deposit-not-credited-cg/ Thu, 22 Oct 2026 00:00:00 +0000 A player from Brazil says a 15,000 real deposit to BetFury never reached their balance, and that twelve days later nobody could tell them where the money was. According to the player, their VIP manager asked for a bank statement, which they sent along with the receipt, and support kept asking for more time. They want the money credited or returned. Outcome: Still open — the mediator has asked the player to start a trace with the payment provider and will wait about a month. https://www.cryptocasino.cc/case/whale-io-closed-deposits-forfeited-cg/ https://www.cryptocasino.cc/case/whale-io-closed-deposits-forfeited-cg/ Thu, 22 Oct 2026 00:00:00 +0000 A player from Ukraine says that a few days after joining Whale.io, with a handful of deposits and bets, they found the account suspended. According to the player, chat told them it was permanently closed for breaching the terms, that it could not be reopened and that any balance was forfeited. The player says no rule was explained and that the deposits were taken too. No amount is given. Outcome: Still open — waiting for the player to answer the mediator's first questions. Only the player's side is known. https://www.cryptocasino.cc/case/wild-io-kyc-stalled-after-video-call-ag/ https://www.cryptocasino.cc/case/wild-io-kyc-stalled-after-video-call-ag/ Wed, 21 Oct 2026 00:00:00 +0000 A player deposited 400 USDT. A bet on an MMA fight was cancelled because of a problem with the event, and casino games then took the balance to 489 USDT. When the player asked to withdraw, the casino wanted KYC. The player says they uploaded ID and finished a video call with support, yet the check stayed open for more than a week with no reason or timeframe. Outcome: Resolved — the player says the account was verified and the withdrawal paid a day after the complaint; the exact amount paid is not stated. https://www.cryptocasino.cc/case/betfury-second-withdrawal-declined-cg/ https://www.cryptocasino.cc/case/betfury-second-withdrawal-declined-cg/ Wed, 21 Oct 2026 00:00:00 +0000 A player from India says they opened a BetFury account on 20 August, deposited $50 and won. The first withdrawal arrived after they passed KYC, but the casino declined the second and blocked the account, saying they had several accounts. The player is asking for at least the deposit back. Outcome: Still open — the player's answers to the mediator are waiting for moderation. BetFury has not replied yet. https://www.cryptocasino.cc/case/bets-io-pix-withdrawal-requeued-cg/ https://www.cryptocasino.cc/case/bets-io-pix-withdrawal-requeued-cg/ Wed, 21 Oct 2026 00:00:00 +0000 A player from Brazil says Bets.io promised a Pix payout (Brazil's instant bank transfer) of 2,840 BRL within 12 hours, but the money did not come. According to the player, the casino first turned the request down and asked them to merge several amounts into one withdrawal. After they did, the new request went back to the start of the queue. Outcome: Resolved — Bets.io says it approved the 2,840 BRL payout, and the player then marked the case resolved. No post confirms the money arrived. https://www.cryptocasino.cc/case/betfury-no-risk-bet-abuse-claim-cg/ https://www.cryptocasino.cc/case/betfury-no-risk-bet-abuse-claim-cg/ Tue, 20 Oct 2026 00:00:00 +0000 A player from India says they took two of BetFury's no-risk bet offers, for $10 and $50, and the first paid out normally. After losing the $50 bet, they say the stake came back as promised and they played casino games up to about $77. According to the player, the account was logged out and blocked the moment they asked to withdraw, and BetFury cited suspected abuse of the free-bet promotion without evidence and called the decision final. Outcome: Still open — the mediator is waiting to review the player's answers. BetFury has not yet been asked for its side. https://www.cryptocasino.cc/case/gamdom-same-baccarat-table-claim-cg/ https://www.cryptocasino.cc/case/gamdom-same-baccarat-table-claim-cg/ Tue, 20 Oct 2026 00:00:00 +0000 A player from New Brunswick, Canada, says they lost about 18k at Gamdom, then had withdrawals restricted because they had played the same baccarat table as on another site. They admit doing that once, to move money over faster. They say they later turned small reload bonuses into about 7k on keno, were refused a payout, asked for a loss limit that was never set, lost it all, and were then banned. Outcome: Still open — waiting for the player to answer the mediator's questions. Gamdom has not given its side yet. https://www.cryptocasino.cc/case/bitguruz-dice-win-awaits-id-review-cg/ https://www.cryptocasino.cc/case/bitguruz-dice-win-awaits-id-review-cg/ Tue, 20 Oct 2026 00:00:00 +0000 A player from Canada says they lost a $150 first deposit at Bitguruz, deposited $400 more and built it to around $1,100 on the dice game without any bonus. A KYC email arrived as soon as they requested a withdrawal. After reading other players' reports of verification trouble, they filed early to put on record that the account is their only one and their details are correct, and offered to share each document they send. Outcome: Still open — the mediator has asked the player to wait out the standard fourteen days for verification and payout before anything further happens. https://www.cryptocasino.cc/case/shuffle-one-account-rule-cited-ag/ https://www.cryptocasino.cc/case/shuffle-one-account-rule-cited-ag/ Mon, 19 Oct 2026 00:00:00 +0000 A player says a withdrawal of about 189 USDT, requested from Shuffle on 3 October 2026, went into review. Next came level 2 and level 3 checks plus a face scan, and the player says they completed all of them. After that, according to the player, the casino went quiet, and its AI live chat only pointed to email. Outcome: Rejected — the case was marked resolved, but the mediator sided with Shuffle on its one-account rule. The page shows no payout of the 189 USDT. https://www.cryptocasino.cc/case/shuffle-manual-address-review-stall-cg/ https://www.cryptocasino.cc/case/shuffle-manual-address-review-stall-cg/ Mon, 19 Oct 2026 00:00:00 +0000 A player from Indonesia says Shuffle paid a first $500 withdrawal automatically, then asked for proof of address. The first document was turned down by the casino's outside checking service, a new bank statement was accepted, and the account now shows as verified. Even so, the player says a $57 withdrawal is held in a manual review, with $667 in the account. Outcome: Still open — the mediator asked the player to wait out the usual 14-day window. Shuffle has not commented yet. https://www.cryptocasino.cc/case/rakebit-shut-at-sportsbook-cashout-cg/ https://www.cryptocasino.cc/case/rakebit-shut-at-sportsbook-cashout-cg/ Mon, 19 Oct 2026 00:00:00 +0000 A player from Greece says Rakebit emailed them that their account was being closed, with no reason given, at the moment they tried to withdraw winnings after more than a month of sports betting and slots. The player says they were never asked for ID, used no bonus, had already made one successful withdrawal, and that deposits of over 1,000 euros were kept too. They deny having more than one account, which they say the casino alleges. Outcome: Still open — the player has answered the first questions; Rakebit has not been contacted yet. Only the player's side is known. https://www.cryptocasino.cc/case/betpanda-vip-closed-after-bet-void-cg/ https://www.cryptocasino.cc/case/betpanda-vip-closed-after-bet-void-cg/ Mon, 19 Oct 2026 00:00:00 +0000 A player from Romania with Gold VIP status says Betpanda cancelled a roughly $1,000 bet after twenty minutes, so they asked to withdraw everything they had deposited. A quick KYC with a live ID photo and selfie was approved, they requested the withdrawal again, and within half an hour the account was closed with an email they describe as giving no real reason. Outcome: Still open — the mediator has asked the player for basics about the closure; the casino has not yet been invited. https://www.cryptocasino.cc/case/stake-deposit-trace-with-provider-cg/ https://www.cryptocasino.cc/case/stake-deposit-trace-with-provider-cg/ Sun, 18 Oct 2026 00:00:00 +0000 A player reported a deposit that never showed up in their Stake balance. The details of the complaint are private, so the amount and payment method aren't public. Outcome: Still open — waiting on the payment provider's check. The details are private. https://www.cryptocasino.cc/case/shuffle-login-blocked-with-balance-cg/ https://www.cryptocasino.cc/case/shuffle-login-blocked-with-balance-cg/ Sun, 18 Oct 2026 00:00:00 +0000 A player from Buenos Aires says they can no longer log in to Shuffle because the account shows as blocked. About $65 of their own money was in it. The player says they were never asked to verify and used no bonus. Outcome: Still open — waiting for the mediator to take the case to Shuffle. No reason for the block is known yet. https://www.cryptocasino.cc/case/wild-io-blocked-with-deposit-inside-cg/ https://www.cryptocasino.cc/case/wild-io-blocked-with-deposit-inside-cg/ Sat, 17 Oct 2026 00:00:00 +0000 A player from Brazil reports that Wild.io blocked their account and kept the whole balance, deposit included. The player's own message is private, so the amount and any reason the casino gave are not public. Outcome: Still open — waiting for the player to answer the mediator's questions. Only Casino.guru's short summary of the complaint is public. https://www.cryptocasino.cc/case/winna-virtual-card-statement-loop-cg/ https://www.cryptocasino.cc/case/winna-virtual-card-statement-loop-cg/ Sat, 17 Oct 2026 00:00:00 +0000 A player from Italy says Winna has been asking for verification documents for over a week and has turned down everything sent six or seven times, without saying what is wrong. They say they sent ID, a selfie, a bank statement and proof that they own the account and the virtual card used to deposit, and that €990 is stuck. The casino's latest request appears to be a statement that shows the card number. Outcome: Still open — the player is waiting for the mediator to ask Winna which document it wants; €990 is held. https://www.cryptocasino.cc/case/coins-game-two-reasons-in-seven-days-cg/ https://www.cryptocasino.cc/case/coins-game-two-reasons-in-seven-days-cg/ Sat, 17 Oct 2026 00:00:00 +0000 A player from the United Arab Emirates says Coins.Game blocked their account with $137.91 inside and stopped a 51 USDT withdrawal plus a 110 USDT transaction from late September. They say the casino gave two different reasons a week apart: first failed verification and poker collusion, then multi-accounting. The player says they never played poker, that the win came from free rounds on a slot, and that they hold only one account. Outcome: Still open — the player has answered the mediator's first questions and the reply is waiting for approval; Coins.Game has not yet been asked to respond. https://www.cryptocasino.cc/case/rainbet-scripted-risk-review-replies-cg/ https://www.cryptocasino.cc/case/rainbet-scripted-risk-review-replies-cg/ Sat, 17 Oct 2026 00:00:00 +0000 A player from Hong Kong says a withdrawal of 1,494.20 USDT from Rainbet has been pending for hours despite assurances from support, and that they keep getting scripted replies about a risk review and account verification. They want a real status update and details of the casino's regulator. The complaint is only days old. Outcome: Still open — filed within hours of the withdrawal; the mediator has asked the player to wait out the 14-day period first. https://www.cryptocasino.cc/case/crypto-games-io-cooling-off-timing-dispute-ag/ https://www.cryptocasino.cc/case/crypto-games-io-cooling-off-timing-dispute-ag/ Fri, 16 Oct 2026 00:00:00 +0000 A player says they told the casino about a gambling problem on 28 September 2026 and asked for permanent closure, then asked again the next morning. According to the player, the account stayed open and they lost about $1,500 or more before it was finally blocked. They want those losses back, an explanation for the delay and written proof the account is closed for good. Outcome: Closed unresolved — the casino refused a refund, saying the player's second request came before its 24-hour cooling-off ended. The player disputes its timeline. https://www.cryptocasino.cc/case/rakebit-blocked-at-first-withdrawal-ag/ https://www.cryptocasino.cc/case/rakebit-blocked-at-first-withdrawal-ag/ Fri, 16 Oct 2026 00:00:00 +0000 A player who says they had used the site for about a year asked to withdraw for the first time after their balance grew. The next morning, an email said the account was blocked for breaking the rules, listing many possible breaches such as fraud, multiple accounts and cheating without saying which one applied. The player can't log in, so they can't download their transaction or bet history. Outcome: Still open — the casino says it is reviewing the account and the withdrawal and will post an update. No amount has been stated. https://www.cryptocasino.cc/case/rakebit-break-offered-instead-of-ban-ag/ https://www.cryptocasino.cc/case/rakebit-break-offered-instead-of-ban-ag/ Fri, 16 Oct 2026 00:00:00 +0000 A player from Australia says they asked the casino to close their account for good on 1 September 2026, and again on 29 September after telling it in writing about a gambling problem. According to the player, the casino offered a seven-day break and then a temporary closure instead, the account could still be reopened in early October, and a $50 free chip was offered on 6 October. Outcome: Still open — the mediator is backing the player's refund request, and no casino reply appears on the page yet. https://www.cryptocasino.cc/case/rakebit-vip-bonus-instead-of-closure-ag/ https://www.cryptocasino.cc/case/rakebit-vip-bonus-instead-of-closure-ag/ Fri, 16 Oct 2026 00:00:00 +0000 A player says they told their VIP manager about a gambling problem on 17 September 2026 and asked for all their accounts to be closed for good. According to the player, the casino offered a pause instead, and more closure requests on 3, 6 and 8 October still left them able to play, during which they lost heavily. They want about €1,000 back, plus their account records. Outcome: Still open — the mediator backs a refund of lost deposits minus winnings; the casino says a $300 VIP bonus settled the matter. https://www.cryptocasino.cc/case/playbet-io-manual-transfer-stalled-ag/ https://www.cryptocasino.cc/case/playbet-io-manual-transfer-stalled-ag/ Fri, 16 Oct 2026 00:00:00 +0000 A player says a 70,000 HUF withdrawal from Playbet.io has been stuck for about three weeks, though their ID and selfie checks were approved. Card payouts kept failing, and support blamed the payment providers. On 9 October an agent agreed to pass the request to the finance team for a manual bank transfer, and the player sent their bank details. They say nothing has happened since. Outcome: Closed unresolved — AskGamblers lists it as unresolved, but the page shows no replies at all. Nothing shows the 70,000 HUF was paid. https://www.cryptocasino.cc/case/bitstarz-payout-never-reached-wallet-cg/ https://www.cryptocasino.cc/case/bitstarz-payout-never-reached-wallet-cg/ Fri, 16 Oct 2026 00:00:00 +0000 A player from Washington says a BitStarz crypto withdrawal never reached their wallet. They say they gathered the blockchain details for the transfer, but the problem still wasn't fixed. The amount and the date of the payout are not given in the public posts. Outcome: Still open — the mediator is waiting for the player to give the withdrawal date and their payout history. https://www.cryptocasino.cc/case/stake-deposit-missing-from-balance-cg/ https://www.cryptocasino.cc/case/stake-deposit-missing-from-balance-cg/ Thu, 15 Oct 2026 00:00:00 +0000 A player reported a deposit that never reached their Stake balance. Most of the player's messages are private, so the amount and payment method aren't public. Outcome: Still open — waiting for the player's documents.