How this site works
Players file complaints on sites like Casino.guru and AskGamblers. We index those complaints and also watch public forums. If the same dispute shows up in two places, we merge it into one case and link both originals.
We retell each complaint in our own words, in plain language. We're careful about what counts as a fact: if only the player said it, we write "the player says". Something is stated as fact only when a mediator confirmed it or both sides agreed. We never name players — only their country.
The score answers one question: when players complain, does the casino treat them fairly? We work it out only from the cases on this site.
• How cases end (80% of the score). Every case with a final result
counts. If the player was paid, or a mediator rejected the complaint because the casino
followed its rules, the case counts for the casino. If the case ended unresolved or the
casino kept the money, it counts against it. A partial payout counts as most of a win.
Cases the player dropped and open cases don't count. Older wins count less: their weight
halves every two years. Money that was never paid keeps full weight, however old.
• How fast (20%). The typical number of days it took to pay the player.
Two weeks or less earns full points; four months or more earns none. A casino with no
payouts on file gets no points here: its score rests on how its cases ended.
Every casino starts at 7 out of 10, as if it already had three average cases. Its own cases move the score from there, so a few unpaid complaints are enough to pull it down.
If you represent a casino named here, reply to any case. We verify it's really you, then publish your response on the case page. If we got something wrong, we fix it and say so.