Winna: Self-Exclusion Failures

Two cases on file where players say Winna didn't close their account after they asked.

A player from the United States says they asked for a hard self-exclusion, got VIP bonuses instead, and were told to use a VPN to get around the US block.

The request was made in a VIP Telegram group, so they couldn't show it, and the $20,604 refund wasn't pursued. A player from Austria told live chat they were addicted.

Winna said it pointed them to its Winna Cares tool, which they didn't use, and the mediator refused the €400 refund.

• Self-exclude through the site's own tool or by email, and keep a copy.
• Don't rely on a VIP chat or Telegram group as your only record.
• Install a blocker such as BetBlocker, as the mediator suggested.