Bets.io: KYC & Verification

Two cases on file where Bets.io closed an account after the player went through KYC. In March 2026, a player says Bets.io asked for a long list of documents after a withdrawal request, including several selfies, a passport and bank details.

According to Casino.guru's summary, the player sent everything, and Bets.io then closed the account and kept $15,385, giving its reasons in an email that isn't public.

In October 2026, a player from Buenos Aires says they sent an ID card, a selfie, bank records and an address document, and that Bets.io raised linked accounts and bonus abuse only after the account was shut, with a 60,000 ARS payout pending.

That case is still open.

• Keep the casino's email explaining a closure — it's the key evidence if you go further.
• Tell the casino up front if two people in one home play there, and never share a device or a payment method.
• Take the case to the licensing body in Anjouan if Bets.io doesn't answer the mediator.