What Happened
A player from Buenos Aires says Bets.io deactivated their account with a 60,000 ARS withdrawal still pending. The player says they handed over an ID card, a selfie, bank records and an address document, and had pointed out a wrong address on their own profile. Only after the account was shut, the player says, did the casino bring up linked accounts and bonus abuse.
How It Developed
- 2026-09-30The player asked to withdraw 60,000 ARS. The payout was cancelled several times, and a new request was left pending.
- 2026-10-07Complaint opened. The player had asked Bets.io to name the linked accounts, the promotion involved and the rule broken.
- 2026-10-08The player told the mediator they played only slots, never took bonuses, and share home Wi-Fi with their husband, who also plays there.
- 2026-10-09A casino reply signed by Betsio.com said no account matched the player's email. The player answered that the complaint was about Bets.io.
- 2026-10-14The mediator confirmed the complaint now sits with the right casino, and asked whether the couple shared a device or a payment method and whether both had passed KYC.
- 2026-10-20The player's reply is waiting for moderation.
Ongoing
The mediator is checking whether the couple shared devices or payments. Bets.io has not yet commented on this account.
What Has (and Hasn't) Helped
Too early to tell. The player thinks the shared home connection is what linked the two accounts. If two people in one home play at the same casino, tell the casino up front and never share a device or a payment method.