Crypto Casino Complaints / BitStarz / Bonus Disputes
1 of 7 cases ended in the player's favour; 3 were rejected, 2 closed without a reply and 1 ended unresolved.
7 cases on file about BitStarz bonuses. In five, BitStarz voided winnings, saying an earlier account, or another player on the same IP address, had already claimed the welcome offer.
In one, it showed a 2016 account with matching details. In another, from 2022, the mediator could neither confirm nor rule out the link.
In a third, BitStarz put about C$2,000 back as a one-off exception.
Of the other two, a reload bonus was lost over 572 bets above the $5 limit, and a player says a free loyalty bonus's cashout cap vanished from the page, then was applied to a $120 win.
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