Crypto Casino Complaints / BitStarz
BitStarz: The Complaint Record
17 cases on file · $1,650 in dispute
7.4High
We have 17 cases on file for BitStarz, 16 from Casino.guru and one from AskGamblers. All but one were filed between April and October 2026; the other dates from 2022.
The most common dispute is a welcome bonus. In 5 cases, BitStarz voided bonus winnings, saying an earlier account, or another player on the same IP address, had already claimed the offer. In one, it pointed to a 2016 account with matching details. In another, it put about C$2,000 back as a one-off exception after the mediator asked for its reason.
In 4 cases, a withdrawal led to checks beyond ID and a selfie: a photo next to a street sign or bus stop, or holding a newspaper with the date. One player gambled a €16,000 balance away while the check dragged on.
Three complaints, one of them over $81,000, were never examined because the account closure was more than six months old.
In short: the cases here mostly turn on strict bonus rules and extra ID checks, and late complaints can't be reviewed at all.
The Good News in the Cases
- Put about C$2,000 in voided winnings back as an exception after the mediator asked for its reason
- Showed the mediator its records in bonus disputes, such as logs of 572 bets above the bonus limit
The Bad News in the Cases
- Voided bonus winnings over an earlier account or a shared IP address in 5 cases
- Asked for a selfie next to a street sign or bus stop, or with a newspaper, in 4 withdrawal checks
- Left an account open for play during a stalled check; the player gambled away €16,000
- In 2 cases, players say BitStarz let them back into an account after a self-exclusion or block request
Why 7.4 — "High"
- 12 cases have a final result: 1 ended with the player paid, 10 were rejected by a mediator who found the casino followed its rules, and 1 ended unresolved.
- When the player was paid, it took about 18 days (middle of the range).
- 3 cases the player dropped and 2 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bonus Disputes→Confiscated Winnings→Geo & VPN Disputes→KYC & Verification→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
BitStarz: Withdrawal Issues · amount n/aA player from Washington says a BitStarz crypto withdrawal never reached their wallet. Ongoing BitStarz: Confiscated Winnings · $3,729
A player from California says BitStarz removed a balance of about $3,728 after they finished the wagering on a welcome bonus. Abandoned BitStarz: Confiscated Winnings · €5,550
A player from Serbia deposited €500 across three payments at BitStarz, took the welcome package, and after a winning run asked to withdraw €4,750 with about €990 still in the account. Rejected BitStarz: Confiscated Winnings · 16,092 NOK
A player says they made a first deposit of 975.87 NOK at BitStarz, took the matching welcome bonus and hit a big win before using any bonus money, ending on 16,092 NOK. Rejected BitStarz: Geo & VPN Disputes · $3,000
A player from Spain says that after years of depositing at BitStarz, a win of about 3,000 triggered a document check, and once it was done the casino kept the money, put 80 euros back and told them Spain is a restricted country. Rejected BitStarz: Confiscated Winnings · A$2,500
A player from Australia says BitStarz refused to pay about $2,500 in winnings, saying they had another account, then closed the account after returning a $300 deposit. Ongoing BitStarz: KYC & Verification · 3,000 USDT
A player from Bangladesh says BitStarz declined a withdrawal of about 3,000 USDT, accepted their ID, selfie and utility bill, then asked for a photo of them holding a signboard at a set place. Rejected BitStarz: Self-Exclusion Failures · €12,850
A player from Germany says BitStarz reopened their account after they had asked for a block over gambling addiction, then let them deposit and lose €12,850 by Apple Pay with no checks. Rejected BitStarz: Geo & VPN Disputes · $6,850
A player who was living on the Isle of Man says BitStarz closed their account in September 2022, called them in breach of its restricted-territory rule and returned only their last deposit, leaving $6,850 unpaid. Rejected BitStarz: Account Blocked · $81,000
A player from Poland says that after almost two years of deposits and withdrawals at BitStarz they won $81,000, and the casino then closed the account, cut off contact and said game designers would decide. Rejected BitStarz: Bonus Disputes · $120
A US player from Washington says they cleared the playthrough on BitStarz's free Friday Loyalty Bonus, and that afterwards the bonus details and its withdrawal cap vanished from the rewards page. Abandoned BitStarz: KYC & Verification · $500
A player from Algeria says BitStarz would not verify their account after a first win of about $500, so the withdrawal stayed blocked. Abandoned BitStarz: Confiscated Winnings · C$2,000
A player from Canada says a second welcome offer at BitStarz turned a $70 deposit into about $3,000. Resolved BitStarz: KYC & Verification · €16,000
A player from Ireland says that after earlier payouts of around 10,000 euros went through, a fresh win of about 16,000 euros triggered extra checks at BitStarz, including a photo of themselves next to their street sign. Rejected BitStarz: Bonus Disputes · $22,800
A player from New York says BitStarz gave them a 186.25 USDT reload bonus with 40x wagering, let every bet through, then refused the withdrawal and confiscated the winnings for breaking the maximum bet rule. Rejected BitStarz: KYC & Verification · $11,347
A player from Austria says BitStarz cancelled three withdrawal attempts in December 2025, suspended the account and, after accepting a passport, address proof, bank statement and ID selfie, demanded two more items: a photo next to a street sign near their home and an ID selfie with a newspaper carrying the casino's name and the date. Rejected BitStarz: Bonus Disputes · €5,000
A player says they took BitStarz's welcome bonuses on two deposits, cleared the wagering, won, and asked to cash out €1,000, with about €4,000 more left in the account. Unresolved