Crypto Casino Complaints / Bitz.io
Bitz.io: The Complaint Record
3 cases on file · $0 in dispute
We have 3 cases on file for Bitz.io, filed between February and August 2026. All come from Casino.guru, and one was also filed on AskGamblers.
All three are about self-exclusion. Two players say they told Bitz.io in writing about a gambling problem, then were let back in quickly when they asked, and lost more: $667, later put at $1,780, and about $3,700. In both, the mediator said a refund was due. Bitz.io denied fault in one and stopped answering in the other.
A third player says Bitz.io only ever locked them out for a week. The account was locked while the complaint was open, but it's not known whether for good.
In short: in two cases the mediator found Bitz.io should refund losses after letting a player back in, and no refund followed.
The Good News in the Cases
- Locked an account while a self-exclusion complaint was open
The Bad News in the Cases
- Reopened accounts within minutes or an hour of a request in two addiction cases, players say
- Paid no refund in two cases where the mediator said one was due
- Told a player permanent exclusion doesn't exist in its policy, the player says
Why 4.2 — "Below average"
- 2 cases have a final result: all 2 ended unresolved.
- 1 case the player dropped doesn't count yet.
By issue category
Complaint Categories
Self-Exclusion Failures→All case files
Cases on Record
Bitz.io: Self-Exclusion Failures · $667A player from Poland says he asked Bitz.io on 11 August 2026 to block him for three months over a gambling problem, and told support not to lift it even if he begged. Unresolved Bitz.io: Self-Exclusion Failures · amount n/a
A player from Germany asked Casino.guru to get Bitz, and other sites run by the same operator, to block their account for good. Abandoned Bitz.io: Self-Exclusion Failures · 3,700 USDT
A player from Lithuania says they told their Bitz account manager in writing in January 2026 that they have a gambling addiction and asked for a lifetime ban. Unresolved