Bitz.io: Self-Exclusion Failures

3 cases on file where players asked Bitz.io to block them over a gambling problem. Two say they were let back in within minutes or an hour of asking, then lost $667 and about $3,700.

In one, Bitz.io said blocks over seven days can be lifted through a personal manager; in the other, it said the player confirmed neither exclusion option offered. The mediator said refunds were due in both, and neither was paid.

A third player says Bitz.io only ever locked them out for a week; the account was locked during the complaint.

• Say in writing that the block is for a gambling problem and must be permanent, and keep the reply.
• Turn down any bonus while you are trying to exclude yourself.
• Ask the casino to confirm the length of the block in writing.