Confiscated Winnings: R$5,000 at Whale.io

What Happened

A player from Brazil says they wagered more than $17,000 in USDT at Whale.io over a few days, came out about $2,000 ahead and still had around $960 in the account when it was suspended. According to the player, support said they belonged to a betting group and that the terms allowed the casino to keep everything. They say almost all the winnings came from e-soccer bets, with some slot play, and the last withdrawals were left pending before the block.

How It Developed

• 2026-10-03Complaint opened; the player called the group accusation false.
• 2026-10-06The mediator asked whether the money came from sports or casino games; the player said mostly e-soccer betting, a market they had followed for years, plus some slots.
• 2026-10-13The mediator closed the case: a betting-group block on e-sports winnings is a sportsbook matter Casino.guru cannot assess, though it did not call the complaint unjustified.

What Has (and Hasn't) Helped