CoinCasino: Deposit Issues

One case on file. A player from Portugal with a gambling addiction says they self-excluded from CoinCasino in September 2025, then opened and fully verified three more accounts with the same ID.

CoinCasino said it closed the duplicate account and would refund deposits on the second one; the player says only a $20 balance was paid before the refund was declined by email. The mediator faulted CoinCasino for not enforcing the exclusion.

• Keep the exclusion confirmation and the ID you sent for each account.
• Take it to the casino's licensing regulator if a promised refund is withdrawn.