Crypto Casino Complaints / CoinCasino
CoinCasino: The Complaint Record
21 cases on file · $5,500 in dispute
5.8Medium
We have 21 cases on file for CoinCasino, from Casino.guru and AskGamblers, opened between October 2025 and October 2026.
Bonus rules come up often. In four cases, CoinCasino removed winnings or a whole balance while a bonus was active, in three of them over bets above the maximum. The mediator agreed with the casino in one. In another, a player says two payouts requested before they turned on free spins were pulled too.
In three cases, players say CoinCasino closed the account after KYC under the fraud section of its terms, with no detail; it gave the mediator no proof or never answered. Two players say self-exclusion failed: one opened three more accounts with the same ID, and the mediator faulted CoinCasino for not enforcing the exclusion.
Payout delays were often settled fast. Two crypto withdrawals, of 2,000 and 5,267 USDT, were marked resolved within days, and in one closure case CoinCasino paid $1,049 in Bitcoin. Seven players stopped replying before their case was tested.
In short: the cases on file show CoinCasino paying out stuck withdrawals quickly, while bonus and fraud-clause disputes rarely got an answer on the page.
The Good News in the Cases
- Two delayed payouts were marked resolved within days; in one, CoinCasino explained the hold and confirmed the payment
- Paid $1,049 in Bitcoin within a week of the mediator's first message in one closure case
The Bad News in the Cases
- Closed three accounts under the fraud section of its terms without giving the mediator proof
- Faulted by the mediator in one case for not enforcing a self-exclusion
- Withheld about 3,050 USDT in weekly cashback after closing an account for the player's safety
- Removed winnings or a whole balance during a bonus in four cases
Why 5.8 — "Medium"
- 12 cases have a final result: 3 ended with the player paid, 3 were rejected by a mediator who found the casino followed its rules, and 6 ended unresolved.
- When the player was paid, it took about 13 days (middle of the range).
- 7 cases the player dropped and 2 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Deposit Issues→Game Fairness→KYC & Verification→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
CoinCasino: Self-Exclusion Failures · about €1,000A player from the Netherlands says she asked CoinCasino to self-exclude about a year ago because of gambling problems, then this October received emails saying her account had been reopened, and went on to lose roughly 1,000 euros. Ongoing CoinCasino: Bonus Disputes · C$1,300
A player from the United Kingdom says they deposited about 1,400 at CoinCasino, lost it, then turned 100 free spins into around $2,000. Abandoned CoinCasino: Bonus Disputes · €120
A player from Italy deposited €120 at CoinCasino and took a 50% bonus. Rejected CoinCasino: Account Blocked · 243 USDT
A player from Nigeria says CoinCasino locked their account and accused them of fraud right after a 100 dollar withdrawal, even though the account had just been verified. Rejected CoinCasino: Game Fairness · €667
A player from Germany says they bet €300 across rounds of the live game Monopoly Big Baller at CoinCasino chasing the 5 Rolls bonus, then placed a €7.50 bet that the game accepted with seconds to spare; the bet was cancelled once the round began, and the bonus round hit, paying 89x. Abandoned CoinCasino: KYC & Verification · 2,000 USDT
A player from Georgia says they deposited about 270 USDT at CoinCasino, won around 2,000 USDT, passed the ID check, and then had a bank statement turned down as proof of address with no reason given. Abandoned CoinCasino: KYC & Verification · 5,000 BRL
A player from Brazil says CoinCasino rejected the same electricity bill as proof of address again and again, each time with a different reason: that it was a screenshot, the wrong file type, or that they were not logged in. Abandoned CoinCasino: Account Blocked · about €4,000
A player from Germany says CoinCasino closed their account with about €4,000 in it after they sent ID, a selfie and proof of address. Ongoing CoinCasino: Confiscated Winnings · 6,790 BRL
A player from Brazil says they deposited about 701 BRL at CoinCasino, won with real money and queued two withdrawals, 3,500 and 3,290 BRL, before activating a free-spins bonus a minute later. Resolved CoinCasino: Bonus Disputes · $300
A player from the Czech Republic says CoinCasino cancelled a $300 withdrawal and then removed the whole balance, $300.38, because some bets went over the maximum while a $500 deposit bonus was active. Abandoned CoinCasino: Withdrawal Issues · 5,267 USDT
A player from Poland says a CoinCasino withdrawal of about 5,267 USDT was still pending more than 64 hours after their first try on 13 June 2026. Resolved CoinCasino: Withdrawal Issues · 2,000 USDT
A player from Poland says a 2,000 USDT withdrawal from CoinCasino had been pending for more than a day with no transaction hash, while support only said the case was with another department. Resolved CoinCasino: Withdrawal Issues · 7,158 TRX
A player from Germany says CoinCasino rejected two withdrawal attempts from a balance of about 7,158 TRX on 6 June 2026, within hours of emailing and telling them in chat that their ID check had passed. Abandoned CoinCasino: Self-Exclusion Failures · A$3,600
A player from Australia says they emailed CoinCasino asking for their account to be blocked and never reopened, and that five days later it was still open and taking deposits. Rejected CoinCasino: Withdrawal Issues · 362 USDT
A player from Australia reported a withdrawal of about 362 USDT from CoinCasino that had not arrived. Abandoned CoinCasino: Bonus Disputes · 3,050 USDT
A player says CoinCasino closed their account just before a weekly cashback of about 3,050 USDT was due on Monday 19 January. Unresolved CoinCasino: Confiscated Winnings · $9,500
A player from Latvia says CoinCasino closed their account and voided more than $9,500 won on slots, on a day they had deposited $1,000 and then $600. Unresolved CoinCasino: Account Blocked · 50 USDT
A player from Colombia says CoinCasino closed their account and kept a deposit of about 50 USDT after citing the fraud section of its terms, with no detail. Unresolved CoinCasino: Account Blocked · $242
A player from Ukraine says CoinCasino closed their account and kept a $242 balance, $100 of it their own deposits, pointing to a fraud clause in its terms without saying what they had done. Unresolved CoinCasino: Withdrawal Issues · C$1,250
A US player, who says they only used CoinCasino while visiting British Columbia, asked to withdraw about C$600 in Bitcoin and was asked for ID, then address proof. Unresolved CoinCasino: Self-Exclusion Failures · €3,700
A player from Portugal with a gambling addiction says that after self-excluding from CoinCasino in September 2025 they were able to open and fully verify three more accounts with the same ID. Unresolved