CoinCasino: Self-Exclusion Failures

3 cases on file about CoinCasino and self-exclusion. A player from Portugal says that after self-excluding in September 2025 they opened and fully verified three more accounts with the same ID.

CoinCasino promised to refund deposits on one of them, but the player says only $20 was paid, and the mediator faulted the casino for not enforcing the exclusion.

A player from Australia lost their case because the block request didn't say the reason was a gambling problem. A Dutch player says her account was reopened a year after she self-excluded, and she lost about €1,000; that case is still open.

• Name the reason (a gambling problem) and the period when you ask to be excluded.
• Keep the dated exclusion email, the casino's confirmation and any reopening notice as original email files.
• List every deposit made after your exclusion date for the mediator.