Crypto-Games.io: Self-Exclusion Failures

Two cases on file where players say they asked Crypto-Games.io to close their account for good over a gambling problem, then lost more money.

In the 2026 case, the player asked twice in two days and says they lost about $1,500 before the block. The casino says a permanent closure needs a second request after its 24-hour cooling-off, and refused a refund.

In the other, a player says emails from March 2024 were ignored; the casino says no permanent request reached it before 31 October 2024.

• Ask which steps the terms require for a permanent closure, and repeat the request once any cooling-off ends.
• Keep every self-exclusion email you send, with full headers, and every reply with its time.
• Ask the casino to confirm in writing that the closure is permanent, not a one-day break.