Crypto-Games.io: The Complaint Record

7 cases on file · $0 in dispute

2.1Very low

We have 7 cases on file for Crypto-Games.io, all from AskGamblers, filed between October 2025 and October 2026.

Five are about withdrawals that were cancelled, refused or never arrived, and in four of them the account was then blocked. Players say the casino named no rule they broke. The sums run from $200 to about $4,458. Crypto-Games.io never answered the mediator in any of the five.

The other two are self-exclusion cases. Both players say they asked for permanent closure over a gambling problem and kept losing. The casino answered both, saying the requests didn't meet its steps or its timeline, and refused a refund.

In short: the casino answered the mediator only in the self-exclusion cases, and no case on file shows money returned.

The Good News in the Cases

Answered the mediator in both self-exclusion cases

The Bad News in the Cases

Never answered the mediator in the 5 withdrawal cases
Blocked accounts after a withdrawal in 4 cases without naming a rule, players say
Refused refunds in both self-exclusion cases over the timing of the player's requests

Why 2.1 — "Very low"

7 cases have a final result: all 7 ended unresolved.

By issue category

Complaint Categories

4 casesAccount Blocked→1 caseBonus Disputes→1 caseConfiscated Winnings→2 casesSelf-Exclusion Failures→5 casesWithdrawal Issues→

All case files

Cases on Record

2026-10-16 Crypto-Games.io: Self-Exclusion Failures · $1,500
A player says they told the casino about a gambling problem on 28 September 2026 and asked for permanent closure, then asked again the next morning. Unresolved 2026-03-23 Crypto-Games.io: Account Blocked · $400
A player says their account was blocked after a withdrawal that first took about five days to process. Unresolved 2026-03-23 Crypto-Games.io: Withdrawal Issues · $300
A player says a withdrawal sat for a long time and was then cancelled, with no reason given when they asked. Unresolved 2026-03-23 Crypto-Games.io: Account Blocked · $200
A player says they played without trouble and made several withdrawals. Unresolved 2026-03-15 Crypto-Games.io: Confiscated Winnings · 1,856 USDT
A player says they wagered about $300,000 in a February 2026 wager race and had about 2,938 points, competing for the $10,000 first prize. Unresolved 2025-10-23 Crypto-Games.io: Account Blocked · $4,458.05
A player says they played casino games and placed high-stakes sports bets for a few months before the casino suddenly closed their account. Unresolved 2025-10-23 Crypto-Games.io: Self-Exclusion Failures · $3,220
A player says they emailed the casino on 11 March 2024 asking for permanent closure because of a gambling problem, and wrote again later, but got no real reply. Unresolved