Fairspin: Self-Exclusion Failures

Two cases on file about Fairspin and gambling harm. In 2020, an Australian player says Fairspin reopened her account after she told support she had a gambling addiction.

Fairspin said it closed the account, then reopened it after an email said her husband had sent the request. The mediator said an account should stay shut once a gambling problem is mentioned, but Fairspin refused a refund.

In 2026, a Portuguese player says a six-month pause request got a VIP upgrade and a deposit promo code instead.

The mediator first rejected that case, as the request didn't mention a gambling problem, then reopened it over a later message that did.

• Say plainly in writing that you have a gambling problem when you ask to be blocked.
• Keep the casino's reply, and complain to the licence holder if the account comes back.
• Screenshot any bonus or VIP offer sent after you ask for a break.