Crypto Casino Complaints / Fairspin
Fairspin: The Complaint Record
8 cases on file · $25,400 in dispute
We have 8 cases on file for Fairspin, from Casino.guru and AskGamblers, opened from August 2020 to September 2026. Two were filed on both sites. All but one are from 2026.
Three cases come from long-time players who held Fairspin's own TFS token. In mid-2026, they say, the casino blocked their accounts with cash, pending withdrawals and tokens inside. Fairspin cited VPN use or bonus and reward abuse. In two of these, the mediator said VPN use alone doesn't justify keeping a balance.
In an open case over more than 20,000 USDT, Fairspin closed an account under a country rule. The player says Ireland was added to its restricted list only after the closure. The mediator asked Fairspin to pay; it called its refusal final.
In two self-exclusion cases, players say Fairspin reopened an account, or answered a pause request with a VIP upgrade and a deposit promo code.
In short: Fairspin answers the mediator, but in these cases it has kept balances while mediators question its reasons.
The Good News in the Cases
- Replied to the mediator in every case where it was asked, though often only to say a review was under way
- Sent its evidence to the mediator by email in several cases
The Bad News in the Cases
- 3 cases involve accounts blocked with TFS tokens and cash inside
- Called its refusal final after the mediator asked it to pay out over a country rule the player says came in later
- Reopened a self-excluded account in 2020 after an email blaming the player's husband, and refused a refund
- Answered a six-month pause request with a VIP upgrade and a deposit promo code, the player says
Why 5.0 — "Below average"
- 4 cases have a final result: 1 ended with the player paid, and 3 ended unresolved.
- When the player was paid, it took about 5 days (middle of the range).
- 1 case the player dropped and 3 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bonus Disputes→Confiscated Winnings→Geo & VPN Disputes→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Fairspin: Self-Exclusion Failures · amount n/aA player from Portugal says they emailed Fairspin in September 2026 asking for a six-month pause with no way to reopen early. Ongoing Fairspin: Account Blocked · about $5,400 (cash, a pending withdrawal and TFS tokens)
A player from Hungary says Fairspin confirmed their KYC in May 2026 and the same day cut withdrawals to $500 a week and removed their right to hold TFS tokens, forcing them to sell down a token balance worth about $10,800. Ongoing Fairspin: Withdrawal Issues · 286 USDT
A player from Nigeria says a 286 USDT withdrawal from Fairspin had been pending for more than six days and that support gave a new excuse every time they asked. Abandoned Fairspin: Account Blocked · $500 in BTC (plus TFS tokens the player values at about $30,000)
A player who had used Fairspin for almost five years says the account was blocked in mid-July 2026 with no reason given, holding about $500 in BTC, a pending withdrawal of the same size and platform TFS tokens they value at around $30,000. Unresolved Fairspin: Withdrawal Issues · 4,280 XLM (about $800)
A long-time Fairspin player from Manitoba says a withdrawal of about 4,280 XLM, worth roughly $800, stayed pending for many hours when earlier payouts had taken under half an hour. Resolved Fairspin: Account Blocked · 1,678.55 USDT
A long-time Fairspin VIP from Belarus says he swapped years of TFS loyalty tokens into balance as the token's price fell, and that the casino refused his larger withdrawals, had support tell him to split them into 500 USDT pieces, then closed the account on 8 July 2026 for system or game abuse with 1,678.55 USDT inside. Unresolved Fairspin: Geo & VPN Disputes · 20,000+ USDT
A German citizen living in Ireland says Fairspin verified their account with a German ID and Irish address documents, took four deposits and paid an earlier withdrawal, then closed the account after a win of over 20,000 USDT, saying players from Germany aren't allowed. Ongoing Fairspin: Self-Exclusion Failures · $5,000
A player from Australia says Fairspin kept taking her deposits although her country is on its restricted list, and did not close her account when she told support she had a gambling addiction. Unresolved