Metaspins: Account Blocked

One case on file where Metaspins shut an account with money inside. The player had missed a 48-hour deadline to pass KYC while travelling, and the emails had landed in spam.

The balance was what was left of a €1,000 deposit. Metaspins first said the closure stood even after the checks were done.

Once the mediator queried the deadline, it reopened the account and restored the €700 balance, and the player confirmed it.

• Finish the checks the casino asks for, even after a closure — the completed KYC helped get this account reopened.
• File with a mediator if a casino won't reopen an account over a missed deadline.