Crypto Casino Complaints / Metaspins
Metaspins: The Complaint Record
3 cases on file · $0 in dispute
We have 3 cases on file for Metaspins, from Casino.guru and AskGamblers, filed between May and August 2026.
Two are about bonuses. In one, Metaspins removed a player's rakeback and rank-up bonuses; the player says support told them more play would bring them back, so they kept losing for months. The mediator found Metaspins may bar players from bonuses under its terms. In the other, Metaspins closed an account and removed about $7,400 in bonus winnings, saying it was linked to three other email addresses. The mediator found its evidence convincing.
The third ended in the player's favour. Metaspins shut an account when the player missed a 48-hour KYC deadline while travelling. After the mediator asked about the short deadline, Metaspins restored the account and the €700 balance.
In short: in the cases on file, the mediator found Metaspins within its terms on bonuses, and it reversed one closure once questioned.
The Good News in the Cases
- Restored an account and its €700 balance within a week after the mediator questioned a 48-hour KYC deadline
The Bad News in the Cases
- Gave a player only 48 hours to pass KYC before shutting the account
- Removed a player's rakeback and rank-up bonuses; the player says support promised more play would bring them back
- Kept about $7,400 in bonus winnings over linked email addresses, on evidence the player didn't see
Why 7.1 — "High"
- 3 cases have a final result: 1 ended with the player paid, and 2 were rejected by a mediator who found the casino followed its rules.
- When the player was paid, it took about 32 days (middle of the range).
By issue category
Complaint Categories
Account Blocked→Bonus Disputes→Confiscated Winnings→KYC & Verification→All case files
Cases on Record
Metaspins: Bonus Disputes · amount n/aA player says Metaspins took away their rakeback and rank-up bonuses without a good reason. Rejected Metaspins: Confiscated Winnings · $7,400
A player from Norway says they deposited $245 at Metaspins, took the welcome bonus, finished wagering on slots and reached about $7,400. Rejected Metaspins: KYC & Verification · €700
A player from Norway says Metaspins gave them 48 hours to pass a KYC check, and when they missed it while travelling, with the emails landing in spam, the account was shut and the leftover balance held. Resolved