Mirax Casino: KYC & Verification

One case on file, from September 2026. A player from Ireland says their Mirax Casino account was fully verified, yet support asked for more documents the day after saying a €900 withdrawal was on its way.

Support then told them to check with their bank, which had no record of the payment. The player stopped replying before sending the mediator the casino's messages, so the document request was never put to Mirax.

• Ask the casino in writing which documents it still needs, and why, when it asks again after verification.
• Keep the casino's messages and send them to the mediator when asked.