What Happened
A player from Ireland says a first withdrawal from Mirax Casino, with a fully verified account and no bonus, had gone three weeks without confirmation. According to the player, support said the money was on its way, asked for more documents the next day, then told them to check with their bank, which had no record of it, and would not say when or how much had been sent.
How It Developed
- 2026-09-19Complaint opened.
- 2026-09-22The player confirmed KYC was done, no earlier withdrawals, and no bonus.
- 2026-09-28The player noted 28 days had passed with no update.
- 2026-09-29The mediator asked for the casino's messages and a screenshot of the withdrawal.
- 2026-10-06Seven more days were added.
- 2026-10-13The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player went quiet before sending the casino's messages; whether the €900 ever arrived is unknown. It can be reopened.
What Helped
Nothing was tested; the case stalled at the request for screenshots. When a casino tells you to ask your bank, ask the casino in writing for the date, amount and reference of the transfer, and keep that reply for the mediator.