Rakebit: Self-Exclusion Failures

7 cases on file about gambling harm at Rakebit. Six players say they asked for their account to be closed for good and were offered a short break, a temporary closure or bonuses from a VIP manager instead, while they kept depositing.

In one, Rakebit refunded €884.86 in net losses after the mediator checked the dates. Another was rejected because the player had asked for limits and breaks but never told the casino she had a gambling problem.

Four are still open. In two, the mediator backs a refund, though in one of those Rakebit says a $300 VIP bonus settled it.

In another, Rakebit points to a 72-hour closure rule in its terms.

• Say plainly in writing that you have a gambling problem when you ask to be closed — without that, one refund claim was rejected.
• Ask by email for a permanent block, say it must not be undone, and turn down offers of a short break.
• Think twice before taking a bonus while a refund dispute is open; Rakebit treated one as a settlement.
• Keep dated copies of every closure request — exact timestamps moved one refund's start date.