Crypto Casino Complaints / Rakebit
Rakebit: The Complaint Record
20 cases on file · $8,394 in dispute
7.4High
We have 20 cases on file for Rakebit, from Casino.guru and AskGamblers, filed between April and October 2026. 7 are still open.
The biggest pattern is an account blocked right after a withdrawal request. Players say the email cited anti-fraud rules and listed many possible breaches, from collusion to multiple accounts, without naming theirs. Several say they were never asked for KYC. In three rejected cases, the mediator sided with Rakebit after seeing evidence it shared privately.
7 cases are about gambling harm. Players say they asked for their account to be closed for good and were offered a short break, or bonuses from a VIP manager, instead. In one, Rakebit refunded €884.86 in net losses.
4 are crypto deposits that didn't show up, such as coins sent without an XRP tag or through a bridge. After the complaints, Rakebit credited the coins, or says it did, in three.
In short: missing deposits were usually fixed once a mediator asked, but account blocks came with no named reason, and closure requests were often met with breaks and bonuses.
The Good News in the Cases
- Credited missing crypto deposits, or says it did, in 3 cases after a mediator stepped in
- Refunded €884.86 in net losses in a self-exclusion case, and moved the start date after the player pushed back
- Shared its evidence with the mediator in 3 account-block cases
The Bad News in the Cases
- In 7 cases, the account was blocked right after a withdrawal request
- In 6 cases, players say the block email listed many possible breaches without naming one
- In 6 cases, players say requests to close the account for good were met with a short break, retention messages or bonus offers
- In 5 account-block cases, players say they were never asked for KYC
Why 7.4 — "High"
- 9 cases have a final result: 4 ended with the player paid, and 5 were rejected by a mediator who found the casino followed its rules.
- When the player was paid, it took about 25 days (middle of the range).
- 4 cases the player dropped and 7 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Deposit Issues→Geo & VPN Disputes→Other Disputes→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Rakebit: Account Blocked · over €1,000 in deposits (winnings not stated)A player from Greece says Rakebit emailed them that their account was being closed, with no reason given, at the moment they tried to withdraw winnings after more than a month of sports betting and slots. Ongoing Rakebit: Account Blocked · amount n/a
A player who says they had used the site for about a year asked to withdraw for the first time after their balance grew. Ongoing Rakebit: Self-Exclusion Failures · $3,664.14
A player from Australia says they asked the casino to close their account for good on 1 September 2026, and again on 29 September after telling it in writing about a gambling problem. Ongoing Rakebit: Self-Exclusion Failures · €1,000
A player says they told their VIP manager about a gambling problem on 17 September 2026 and asked for all their accounts to be closed for good. Ongoing Rakebit: Bonus Disputes · amount n/a
A player from the Netherlands says Rakebit has repeatedly cut their winnings under a maximum win limit they say was never made clear: $1,440 reduced to $400, $300 cut to $50, and lately $659 built up from 50 free spins cut to $21. Ongoing Rakebit: Account Blocked · amount n/a
A player from Belarus says she used her Rakebit account for about a year without trouble, then made her first withdrawal request after her balance grew and woke up to an email saying the account was blocked for breaking the rules. Ongoing Rakebit: Account Blocked · €657
A player from Spain says Rakebit limited their sports betting soon after sign-up, so they finished the required rollover on casino games and asked for a crypto withdrawal. Rejected Rakebit: Withdrawal Issues · 8 BTC
A player from Australia asked for help getting 8 BTC out of Rakebit, saying they had screen recordings and pictures as proof. Abandoned Rakebit: Deposit Issues · 51 USDC
A player from Sweden says their first deposit at Rakebit, 51 USDC sent with the Base network selected in the cashier, never showed up. Resolved Rakebit: Self-Exclusion Failures · $9,607
A player from the Netherlands says Rakebit confirmed a monthly deposit limit of 50 euros in April 2026, later raised to 150, yet let her deposit about $25,100 in crypto between April and August. Rejected Rakebit: Self-Exclusion Failures · €885
A player from the United States says they emailed Rakebit on 11 July 2026 asking for permanent closure for responsible-gambling reasons, repeated it on 15 July, and were instead offered a week-long break by their VIP manager. Resolved Rakebit: Self-Exclusion Failures · amount n/a
A player from the United Kingdom says they asked Rakebit on 5 July 2026 to close their account for good, turned down cooling-off and other alternatives, and got retention messages instead. Abandoned Rakebit: Deposit Issues · $89 (1.244483 SOL)
A player from Florida says 1.244483 SOL, about $89, landed at the deposit address Rakebit assigned to them on 25 June 2026, was moved into the casino's own wallet three hours later, and was never credited; support gave four different explanations. Resolved Rakebit: Deposit Issues · 97.36 USDT
A player from France says a USDT deposit over the TON network to Rakebit never arrived: a first transfer of $37 went through, a second of $97.36 did not. Abandoned Rakebit: Confiscated Winnings · 50 USDT
A player from Nigeria says they deposited $20 in SOL at Rakebit on 13 May, took one of the deposit bonuses the casino had been emailing them for a year, lost the bonus funds, then won about $50 from their own balance on a slot and asked to withdraw it. Rejected Rakebit: Account Blocked · 844 USDT
A player from India says Rakebit emailed them on 20 May 2026 that their account was suspended under its anti-fraud clause, which lists things like collusion, multiple accounts and unfair strategies, without saying which applied. Rejected Rakebit: Deposit Issues · 151.4 XRP
A player from Florida sent about 151.4 XRP to Rakebit on 28 May 2026 without a destination tag, so it was not credited automatically. Resolved Rakebit: Account Blocked · about $200
A player says they came back to the casino, deposited about $75 in Solana, bought three bonus rounds on a slot and won around $160, taking the balance to about $200. Rejected Rakebit: Account Blocked · 129,743 USDT
A player from Taiwan says they deposited about $30,000 at Rakebit, withdrew about $60,000 without trouble, and built the remaining balance up to roughly $140,000 playing computer-dealt blackjack. Abandoned Rakebit: Self-Exclusion Failures · €2,300
A player from Norway says they spent 6 to 11 April trying to get their account shut, as gambling was causing them problems and big losses. Ongoing