Stake.com: Self-Exclusion Failures

6 cases on file about gambling harm. Three players say they asked Stake in chat or by email to block them and it didn't happen.

In one, Stake refunded the player's deposits after the mediator recommended it. In another, Stake said it had shown the player the right steps, and the case ended unresolved.

The third was rejected: the chat request was never followed up by email and was too old to check.

The other three were rejected too. One player opened a new account after self-excluding, using changed details, the mediator found.

One, who lost about 1.44 million USDT, had never told Stake outright about a gambling problem. And a player from France, which Stake's terms exclude, says they got hooked with no limits on offer; a regulator ruled for Stake.

• Use the casino's own self-exclusion tool, or send one email that says self-exclusion, the reason and the period, and keep a copy.
• Say plainly that you have a gambling problem — chat about anxiety or bonuses wasn't treated as notice.
• Ask for your deposits back if you kept playing after asking to be blocked, and bring in a mediator if that's refused.
• Get help from a support service such as BeGambleAware if gambling has stopped being fun.