Stake.com: The Complaint Record

We have 143 cases on file for Stake.com, from 2020 to October 2026: 72 from AskGamblers and 71 from Casino.guru. 92 cases have a final result: 32 ended with the player paid, 53 were rejected by a mediator who found Stake followed its rules, and 7 ended unresolved. Cases the player dropped (38) and open cases (13) don't count toward the score.

Most cases follow the same story. An account gets suspended with money inside, right after a deposit, a big win or a withdrawal request, and Stake asks for verification of up to four levels. Players get stuck at the last levels: proof of address and proof of where the money came from. They describe documents turned down again and again, demands for originals that are signed, stamped or notarised, and requests some of them simply couldn't meet.

When a mediator steps in, Stake usually answers. 32 cases went the player's way, but the details matter. In 15 the player confirmed getting the money or a refund. In 10 the page only shows the account unlocked or the check passed, in 4 the result rests on Stake's word alone, and in 3 the player marked the case resolved without saying what happened.

53 complaints were rejected. In 19 of them Stake said the player had a second account, sent fake or misleading documents, or was suspected of fraud, and the mediator accepted it. In 12 of those, the evidence was shared with the mediator privately and never made public. That's a suspicion, not a proven finding. The 7 unresolved cases include $230,000 frozen, Stake says, at the request of outside authorities; about $91,000 a player says a Curaçao court ordered repaid; and a self-exclusion request the player says was never carried out.

Two more patterns come mostly from the Casino.guru cases. First, deposits, mostly rupee payments from India, that players say left their bank or e-wallet but never reached Stake. In 7, the bank or wallet says the payment went through while Stake says it never arrived, and two of those ended unresolved. Second, 38 complaints closed because the player stopped answering, some before Stake was even asked to reply.

The short version: Stake deals with mediators and usually releases money once its checks are passed. But those checks can take months, the document rules are strict, and when Stake cites fraud or fake documents, mediators have often sided with it without the evidence becoming public.

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