Wild.io: KYC & Verification

5 cases on file where Wild.io's checks held up a withdrawal. Players describe steps that kept growing: ID and address papers, a selfie holding a signed, dated note, then a video call.

In one, the account was verified and paid a day after the complaint went up. In another, a German player's friend translated on the video call; the mediator watched the recording and agreed the friend was telling the player what to say.

A $5,132 case stalled after the casino asked for a video call, and a player from Brazil says the check went quiet before the account was closed.

A player from Israel had a council tax bill refused, and the winnings were voided under the banned-country rule.

• Ask in writing for the status, any missing papers, the reason for the hold and a payout date if KYC stalls.
• Never let anyone else speak or prompt during a verification video call; ask for another language in writing beforehand.
• Book a video call by email, keep a copy, and tell the mediator you did.
• Keep your KYC files in their original form, not screenshots.