What Happened
A player deposited 400 USDT. A bet on an MMA fight was cancelled because of a problem with the event, and casino games then took the balance to 489 USDT. When the player asked to withdraw, the casino wanted KYC. The player says they uploaded ID and finished a video call with support, yet the check stayed open for more than a week with no reason or timeframe.
How It Developed
- Complaint opened. The player said live chat could not help with verification and emails to support got no answer.
- The player asked for the KYC status, whether any more papers were needed, why the check stalled once the video call was done, and a date for the payout.
- A day later the player posted that the account was now verified and the withdrawal had been paid.
- The mediator closed the complaint as resolved, based on the player's update.
Resolved
The player says the account was verified and the withdrawal paid a day after the complaint; the exact amount paid is not stated.
What Helped
The account was verified and the payout sent a day after the complaint went up. If your KYC stalls after a video call, ask in writing for four things: the current status, any missing papers, the reason for the hold and a payout date. File a complaint if chat and email give you nothing.