Crypto Casino Complaints / Winz.io / KYC & Verification
None of the 3 cases has ended in the player's favour; 2 were rejected and 1 closed without a reply.
3 cases on file where Winz.io's checks ended with a closed account. A player from Italy says the liveness check froze on every device and browser.
Winz.io said it closed the account under its anti-fraud rules, and the player didn't send the selfie and ID video the mediator offered as a way round.
In a case from Ireland, the mediator said Winz.io's private evidence showed the ID documents weren't genuine, and sided with the casino.
In a case from Norway, Winz.io first cited an unfair advantage; after seeing its evidence, the mediator found the account had been opened or verified with another person's details or documents, and backed keeping about 1,600 USDC.
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