1xBit: Self-Exclusion Failures

One case on file, from 2024, about a break a player says never started.

The player from the Netherlands says they asked 1xBit for a break until 1 June, in live chat and then by email as support told them, then deposited and lost about 20 mBTC.

When they asked for a permanent block, the account was closed within hours. 1xBit said it had no record of the earlier request, and it never answered the mediator.

• Use the casino's built-in limit tools if it has them, rather than asking in chat.
• Keep written proof of every request for a break, and of any reply.