Betcoin.ag: KYC & Verification

3 cases on file about Betcoin.ag's checks at withdrawal. A Quebec student couldn't get a stamped bank statement in time, then couldn't prove where their crypto came from.

Betcoin.ag refunded the 9.22 mBTC deposit, and the mediator found its requests standard. A 70-year-old Argentine player says a video call of over 90 minutes ended with the casino saying it couldn't confirm they owned their wallet; that case is open.

A Nigerian player says the video recorder in the ID check kept looping. The mediator accepted Betcoin.ag's evidence that the player tried to deceive the check.

• Run a video check from the same device and connection you play on — Betcoin.ag's terms require it.
• Gather records of where your crypto came from, such as trading history or savings, before you cash out.
• Practise screen sharing and opening your wallet app before a wallet-ownership video call.
• Send acceptable documents before you accept a deposit-refund deal — accepting it was read as closing the matter.