Bitguruz: KYC & Verification

3 cases on file where a Bitguruz withdrawal led to identity checks. In one, the player sent ID, a selfie, proof of income and proof of address, each on the day it was asked for.

After approval, they say $3,000 arrived a few hours after the complaint went up. In another, a player says each document they sent for two €500 Skrill payouts brought a new request.

Bitguruz then said its terms bar the player from its service, and the mediator agreed. The newest, about $1,100, is still open: the player filed early to put on record that the account is their only one.

• Send each document the same day it's asked for, and keep copies with the dates.
• Check the terms for groups barred from playing, such as staff, contractors and their family, before you deposit.
• Quote the casino's own payout-time rule in your complaint if an approved withdrawal is late.