Withdrawal Issues: about $1,100 at Bitguruz

StatusOngoing

Amountabout $1,100

PlayerCanada

Opened2026-10-20

Resolution timeopen

What Happened

A player from Canada says they lost a $150 first deposit at Bitguruz, deposited $400 more and built it to around $1,100 on the dice game without any bonus. A KYC email arrived as soon as they requested a withdrawal. After reading other players' reports of verification trouble, they filed early to put on record that the account is their only one and their details are correct, and offered to share each document they send.

How It Developed

2026-10-20Complaint opened pre-emptively, with the player's driver's licence already submitted.
2026-10-21The mediator asked the player to allow the usual fourteen days for KYC and payout, and to report back sooner if the account or balance changes.

Ongoing

The mediator has asked the player to wait out the standard fourteen days for verification and payout before anything further happens.

What Has (and Hasn't) Helped

Nothing to report yet: the withdrawal is days old and the mediator will not step in before the two-week mark unless the account is blocked. Keep copies of every document sent and the dates, as the player plans to.

Same issue, other cases

Related Cases

2026-05-18 Bitguruz: Withdrawal Issues · $3,000
A player says Bitguruz turned down a withdrawal on 10 May 2026 and asked for KYC, though earlier cashouts had gone through without it. Resolved 2026-07-23 Bitguruz: KYC & Verification · €1,000
A player says Bitguruz cancelled two €500 Skrill withdrawals, saying its KYC team needed more information. Rejected 2026-05-26 Bitguruz: Self-Exclusion Failures · €500
A player from Finland says they requested a 500 euro withdrawal from Bitguruz and, right after, asked for the account to be closed because of a gambling addiction. Resolved 2026-06-07 Bitguruz: Game Fairness · $5,000
A player from Ireland says a slot at Bitguruz showed three diamonds, a 2,500x jackpot on a $2 bet, which should have paid $5,000. Resolved