Withdrawal Issues: $3,000 at Bitguruz

What Happened

A player says Bitguruz turned down a withdrawal on 10 May 2026 and asked for KYC, though earlier cashouts had gone through without it. Over the next four days they sent ID, a selfie with ID, proof of income and proof of address, each on the day it was asked for. After approval on 15 May they asked for $3,000, which had still not arrived on 18 May. The player says the terms promise crypto payouts within 24 hours.

How It Developed

• Complaint opened, pointing to the casino's own rule on crypto payout times.
• The casino said its compliance team found the KYC was done within its policy and that the $3,000 had been paid in full.
• The mediator asked the player to confirm. The player said the payout came a few hours after the complaint went up, though they still felt the casino broke its time limits.
• The mediator closed the case as resolved.

What Helped