Question 1

What do Bitkingz confiscated winnings complaints look like?

Accepted Answer

Two cases on file where Bitkingz kept winnings after the mediator called the penalty unfair. A Brazilian player lost about 1,300 BRL in bonus winnings.

Bitkingz's bet records showed two bets over the 30 BRL bonus limit, but the mediator judged it an accident that gave no advantage.

A Norwegian player lost about 30,000 NOK over a forgotten 2020 account with the same personal details; the mediator found voiding real-money winnings over it unfair. Bitkingz refused to change its decision in both.

What you can do

Set your bet below the bonus cap before you start, and don't raise it.
Ask support to reopen any old account instead of making a new one.
Take a mediator's finding to the Curaçao regulator if the casino won't pay.

Question 2

Do Bitkingz confiscated winnings complaints get resolved?

Accepted Answer

Neither case has ended in the player's favour; 2 ended with the money kept.

Question 3

What helps resolve confiscated winnings disputes at Bitkingz?

Accepted Answer

Set your bet below the bonus cap before you start, and don't raise it. Ask support to reopen any old account instead of making a new one. Take a mediator's finding to the Curaçao regulator if the casino won't pay.

Bitkingz: Confiscated Winnings

Cases