Crypto Casino Complaints / BitStarz / Confiscated Winnings
1 of 10 cases ended in the player's favour; 5 were rejected, 2 closed without a reply, 1 ended unresolved and 1 is still open.
10 cases on file where BitStarz voided winnings or kept a balance. 7 are about bonuses.
In five, BitStarz said an earlier account, or another player on the same IP address, had already claimed the welcome offer; one earlier account dated from 2016. In one of those, it put about C$2,000 back as a one-off exception.
In another, the mediator found 572 bets above the $5 bonus limit, and a player says a $120 win was cut to a cashout cap.
In two more, BitStarz kept winnings over a self-excluded second account or a restricted country and returned a deposit. An $81,000 claim was never examined, because the closure was more than six months old.
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