Account Blocked: $81,000 at BitStarz

StatusRejected

Amount$81,000

PlayerPoland

Opened2026-07-05

Resolution time16 days

What Happened

A player from Poland says that after almost two years of deposits and withdrawals at BitStarz they won $81,000, and the casino then closed the account, cut off contact and said game designers would decide. The player says they were never told why. They say the wins came on the casino's own slot machine, Pho Sho and Sakura Winds. The casino did not post in the thread.

How It Developed

2026-07-07The mediator asked which games were played, whether a bonus was used, and for the casino's closure email.
2026-07-15After a reminder, the player named the games and sent emails.
2026-07-21The mediator rejected the case: the events were more than six months old, and Casino.guru does not take on cold cases because the timeline and evidence can no longer be rebuilt.

Rejected

The closure happened more than six months before the complaint, so Casino.guru treated it as a cold case. The $81,000 was not examined.

What Has (and Hasn't) Helped

Nothing, because of timing. Casino.guru will not open a case more than six months after the event. File as soon as an account is closed, while chats and emails can still be pulled together.

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