BitStarz: Geo & VPN Disputes

Two cases on file where BitStarz closed an account over a restricted country and returned only the last deposit. A player from Spain says a win of about 3,000 led to a document check, after which BitStarz kept the money.

BitStarz said the player had signed up as living in Norway and used a VPN to get around its block on Spain, and the mediator agreed.

A player who lived on the Isle of Man says BitStarz wrongly treated it as part of the UK in 2022 and kept $6,850. That claim was never judged, because the closure was more than six months old.

• Enter the country you live in at sign-up, not where you are that day.
• Don't use a VPN to reach a casino that blocks your country.
• File with a mediator at once, and keep a dated copy of the terms you accepted.