BitStarz: KYC & Verification

5 cases on file about BitStarz's checks.

In four, after the usual ID, selfie and address proof, BitStarz asked for more: a selfie next to a street sign, bus stop or set place, or holding a newspaper with the casino's name and the date.

One player says a photo was called edited; another says one was refused for being taken at night.

Of these, one was too old to review, one balance was gambled away during the check, one account was registered with details that didn't match the documents, and one player stopped answering.

In the fifth, a player sent a passport, address proof and two selfies, then was told they had no right to the welcome bonus over linked accounts.

• Register with your exact legal details — a mismatch decided one case.
• Keep copies of every KYC file you upload, and file within six months of a block.
• Stop playing while a withdrawal is under review, or ask the casino to lock the account.
• Describe unusual requests, like a location selfie, with dates and screenshots for the mediator.