KYC & Verification: $500 at BitStarz

StatusAbandoned

Amount$500

PlayerAlgeria

Opened2026-06-22

Resolution time15 days

What Happened

A player from Algeria says BitStarz would not verify their account after a first win of about $500, so the withdrawal stayed blocked. According to the player, after the usual ID documents the casino asked for a selfie taken next to a street sign or bus stop, which they sent anyway, and were then simply told to keep waiting with no timeline.

How It Developed

2026-06-22Complaint opened with a long account of the verification demands.
2026-06-23The mediator explained why KYC matters and asked which documents had been sent and when the last one went in.
2026-06-30No reply, so the deadline was extended by a week.
2026-07-07The complaint was closed because the player stopped responding. It can be reopened.

Abandoned

The player stopped responding before listing the documents sent, so BitStarz was never asked about the $500 payout. It can be reopened.

What Helped

Nothing was tested: the player never answered the mediator's first questions. Unusual requests like a location selfie are worth describing with dates and screenshots, because that is what the mediator asks for before contacting the casino.

Same issue, other cases

Related Cases

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