What Happened
A player says 7Bit Casino told them a 0.06 BTC withdrawal had been approved, yet three days later the account still showed it as pending and no approval email had come. According to the player, the casino blamed a fault at its crypto payment processor. The player argued that approval happens before any processing, and asked for a blockchain link proving the payment was on its way.
How It Developed
- Complaint opened after a three-day wait. The player said an earlier deposit had been held up for about 12 hours by the same processor problem but did arrive.
- In follow-up posts with more screenshots, the player said the casino's answers were inaccurate, that it ignored direct questions, and that the wait was very stressful.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- The complaint is listed as unresolved. The page shows no sign the withdrawal was paid.
Unresolved
No casino answer appears after the mediator's last request for an update, and the page shows no payout of the 0.06 BTC.
What Has (and Hasn't) Helped
Nothing on the page got the payout moving. If a crypto withdrawal shows as approved but never leaves, ask the casino in writing for the transaction ID or a blockchain link. If it can't give one, that is a clear point to raise with a mediator.