Withdrawal Issues: €877 at 7Bit Casino

StatusResolved

Amount€877

PlayerItaly

Opened2026-08-29

Resolution time21 days

What Happened

A player from Italy says 7Bit Casino kept asking for one document after another over several hours to process an €877 withdrawal, and that each time she sent what was requested, a new request followed. She said she understood security checks but found the pattern exhausting and asked for the payout to be chased.

How It Developed

2026-08-29Complaint opened. The mediator asked her to allow the usual 14 days for KYC and processing.
2026-09-12The mediator asked whether the money had arrived.
2026-09-19A reminder went out with a 7-day extension; minutes later the player marked the case resolved and the mediator closed it.

Resolved

The player pressed the resolved button about three weeks after filing; the thread does not say the €877 arrived, and the casino was never contacted.

What Helped

Waiting out the 14 days Casino.guru asks for was all that happened here; the player then closed the case without saying what changed. Send each requested document promptly and keep copies, so the mediator has a trail if the casino is still stalling after 14 days.

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