What Happened
A player from British Columbia says BetFury blocked their account for supposedly having more than one, which they deny, and is holding about C$422 in winnings. BetFury replied in the thread that its anti-fraud team found an earlier account had already taken every welcome promotion, after which a new account was opened in a relative's name and used from the same device. It offered to look again if the player went through extra verification.
How It Developed
- 2026-06-25Complaint opened in one line: blocked over a second account the player says does not exist, with winnings held.
- 2026-06-26BetFury posted its side: two accounts, same device, a related person's details on the second, welcome bonuses claimed twice; a re-check was offered after further verification.
- 2026-07-09The mediator asked for an update once the usual waiting period had passed, then extended the deadline a week.
- 2026-07-23The player never came back, so the complaint was closed. It can be reopened.
Abandoned
The player stopped responding after BetFury said a second account in a relative's name shared the same device and offered a re-check.
What Helped
BetFury left a door open: extra verification and a second review. The player did not take it up in the thread. If you are accused of a linked account, that offer is the step to accept, and the place to explain who else in your home plays there.