What Happened
A player from Quebec says BetFury refused to pay out a $2,000 slots jackpot and accused them of having multiple accounts. The player says the casino refunded that day's deposits but kept the win. They say a cousin who referred them also has an account, and that they told support they had played on the cousin's phone.
How It Developed
- Complaint opened: the player says small withdrawals had worked before the jackpot.
- The player told the mediator they don't live with the cousin, were never asked to verify, played only slots, and cancelled auto-added bonuses before betting.
- BetFury replied privately; its message is not public.
- The mediator asked the player to read the casino's reply and to confirm whether the two cousins played from the same device.
Ongoing
Waiting for the player to say whether they and their cousin played from the same device. BetFury's reply is private.
What Has (and Hasn't) Helped
Too early to tell. The mediator's latest question is about the shared phone. Logging in from a device another player also uses can link the two accounts in a casino's checks, so play only on your own device.