What Happened
A player from Ireland says a slot at Bitguruz showed three diamonds, a 2,500x jackpot on a $2 bet, which should have paid $5,000. Support told them the technical team was reviewing it. The mediator explained that when the screen and the game server disagree, the server result counts, and asked whether the win appeared in the game history. The player's last update was private, and they then marked the complaint resolved themselves.
How It Developed
- 2026-06-07Complaint opened with a screenshot of the win.
- 2026-06-09The mediator asked whether this had happened once and whether the result was recorded in the game history. The player said it was a one-off and that the screenshot showed the win.
- 2026-06-16The mediator asked whether the casino had finished its review or credited the winnings. The player's answer is private.
- 2026-06-19The player used the resolved button, and the mediator closed the case as resolved.
Resolved
The player closed the complaint themselves after a private update; the thread does not show whether the $5,000 was paid.
What Helped
The player marked the case resolved after a private update, so the thread does not show what settled it or whether the win was paid. Keep a screenshot and, more importantly, check whether the round shows in your game history; that record is what decides a disputed win.