Withdrawal Issues: 350 USDT at Bitguruz

StatusAbandoned

Amount350 USDT

PlayerArgentina

Opened2026-08-12

Resolution time28 days

What Happened

A player from Argentina says Bitguruz would not let them withdraw winnings from a 25 USDT deposit because the game provider first had to review their bets, and asks why such checks are never done at deposit time. The player wanted the provider-review hold lifted and the 350 USDT paid. Bitguruz posted once, privately, so its position is not public.

How It Developed

2026-08-12Complaint opened; the mediator asked the player to wait 14 days from the withdrawal request.
2026-08-23The casino posted a private reply.
2026-08-26The mediator asked whether the money had arrived.
2026-09-02Seven more days were added.
2026-09-09No answer came, so the case was closed. It can be reopened.

Abandoned

The player stopped responding after the waiting period; whether the 350 USDT held for provider review was paid is unknown.

What Helped

Nothing was tested. Provider-review holds are common at this casino according to the player, so note the date of the withdrawal request and come back to the thread once two weeks have passed.

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