What Happened
A player says they emailed Cloudbet on 27 March 2025 about a gambling addiction and asked for their account to be banned for good. They say they could not trust themselves to come back after a short break. The next day Cloudbet replied that the account was self-excluded. The player says they later got back in, deposited crypto and lost about 0.70 ETH on 21 October 2026.
How It Developed
- 2025-03-27The player emailed Cloudbet about an addiction and asked for a permanent ban, they say.
- 2025-03-28Cloudbet replied that it saw the account was self-excluded.
- 2026-10-21Back on the site, the player lost about 0.70 ETH, they say.
- When the player asked for a refund, Cloudbet said its process starts with a 24-hour closure, and the player then has to contact support to make the exclusion longer or permanent.
- Complaint opened. The player wants the loss refunded, a check of when the exclusion ended, and a written reason for any refusal. No replies yet.
Ongoing
Waiting for Cloudbet's first reply; the player wants about 0.70 ETH refunded after asking for a permanent ban in 2025.
What Has (and Hasn't) Helped
Too early to tell. The player kept the March 2025 emails, which will be key. If you ask a casino to ban you for good, ask it to confirm in writing that the ban is permanent and has no end date.