Crypto Casino Complaints / Cloudbet
Cloudbet: The Complaint Record
21 cases on file · $0 in dispute
4.7Below average
We have 21 cases on file for Cloudbet, 18 from AskGamblers and 3 from Casino.guru, filed between 2020 and October 2026.
The newer cases share a pattern. In 9 filed since late 2025, players say Cloudbet locked their account for a review, often a "betting integrity review" it said could last up to six months, with little news in between. In three, the account was reopened or the money paid while the complaint was open. In three, the mediator sided with Cloudbet after seeing evidence of linked accounts it sent privately.
Six older cases, from 2020 to 2022, are crypto withdrawals frozen during ID checks, from 0.92 BTC to 360 ETH. In three, Cloudbet said it found more than one account or another breach of its terms, which the players deny; none of the six shows a payout. Cloudbet answered the mediator in most cases, but not in four.
In one open case, a player says a permanent self-exclusion Cloudbet confirmed in 2025 failed, and they lost about 0.70 ETH.
The short version: Cloudbet usually talks to mediators, but its account reviews can run for months, and its evidence of linked accounts went to the mediator, not the player.
The Good News in the Cases
- Reopened the account or paid out in 3 of the 9 review cases while the complaint was open
- Returned the deposit in a case where the player admitted opening a second account
The Bad News in the Cases
- 9 cases filed since late 2025 involve an account locked for a review, often with a six-month window
- Six crypto withdrawals from 2020 to 2022 stayed frozen, the largest 360 ETH
- Didn't reply on the page in 4 cases
- Sent its linked-account evidence to the mediator privately, so players couldn't answer it
Why 4.7 — "Below average"
- 20 cases have a final result: 5 ended with the player paid, 4 were rejected by a mediator who found the casino followed its rules, and 11 ended unresolved.
- 1 open case doesn't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→KYC & Verification→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Cloudbet: Self-Exclusion Failures · 0.6957 ETHA player says they emailed Cloudbet on 27 March 2025 about a gambling addiction and asked for their account to be banned for good. Ongoing Cloudbet: Account Blocked · $1,845
A player from Russia says Cloudbet restricted their account on 24 September 2026, right after a winning sports bet, and froze their $1,845 balance. Rejected Cloudbet: Withdrawal Issues · 75 USDC
A player from Indonesia says a 75 USDC withdrawal from Cloudbet had still not arrived after many hours, and support kept telling them to wait. Resolved Cloudbet: Withdrawal Issues · 1 SOL
A player from Indonesia says Cloudbet withdrawals used to be quick, but one for 1 SOL was moving slowly. Resolved Cloudbet: Bonus Disputes · $4,450 (deposits in USDC and ETH)
A player from Sweden says Cloudbet's 30-day welcome package was presented as covering both casino and sports play, yet none of their roughly $9,500 in sports bets counted toward its biggest reward, the Cash Vault. Unresolved Cloudbet: Account Blocked · $300
A player from Mexico says Cloudbet restricted their account on 10 April and held a balance of about $300. Resolved Cloudbet: Account Blocked · $1,141.88
A player says they opened a Cloudbet account in June 2026 to bet on the World Cup, passed verification and deposited 1,146.70 USDT. Unresolved Cloudbet: Account Blocked · amount n/a
A player who says they had used Cloudbet for about three years found their account blocked on 29 June 2026. Unresolved Cloudbet: Account Blocked · amount n/a
A player says Cloudbet put their account under review and kept it restricted for more than two months. Resolved Cloudbet: Account Blocked · €700
A player says that on 27 March 2026 they suddenly could not log in to Cloudbet and got a wrong-password error. Resolved Cloudbet: Bet Settlement · $100
A player says they bet $100 on a UFC fight on 30 May 2026 that ended as a No Contest after an illegal groin strike, and Cloudbet settled the bet as a loss. Unresolved Cloudbet: Account Blocked · about €2,500
A player from Cyprus says Cloudbet restricted their account on 11 April 2026, about nine months after they joined and right after some winning basketball bets. Rejected Cloudbet: Account Blocked · about $500
A player says Cloudbet blocked their account after a long spell of play with several deposits and withdrawals, and said a check could take six months. Rejected Cloudbet: Confiscated Winnings · £1,312
A player from the United Kingdom admitted opening more than one Cloudbet account after losing the login and email for the first one. Rejected Cloudbet: Account Blocked · $300
A player from Indonesia says Cloudbet closed their account on 19 October 2025 for a betting integrity review that could take up to six months. Unresolved Cloudbet: Account Blocked · 0.92 BTC
A player from Croatia says they turned a deposit of about 0.2 BTC into about 0.92 BTC at Cloudbet, then could not log in when they tried to withdraw. Unresolved Cloudbet: KYC & Verification · $6,100 (about 3 ETH)
A player says Cloudbet asked for ID documents after a withdrawal in late November and froze their account while it checked them. Unresolved Cloudbet: KYC & Verification · $23,190 (19 ETH)
A player from the Netherlands says they won on slots and tried to withdraw 19 ETH from Cloudbet on 22 November 2020. Unresolved Cloudbet: KYC & Verification · $14,700
A player says Cloudbet cancelled their Ethereum withdrawal on 23 November, a day after they asked for it, and emailed for ID, proof of address and other details. Unresolved Cloudbet: Account Blocked · $259,196 (360 ETH)
A player from the Netherlands says they won over 360 ETH on two Play'n GO slots in about two weeks at Cloudbet and asked to withdraw it. Unresolved Cloudbet: Account Blocked · $28,682 (23.5 ETH)
A player from Taiwan says Cloudbet froze their account and held a 23.5 ETH withdrawal, plus 199 euros left in the balance. Unresolved