What Happened
A player says Cloudbet cancelled their Ethereum withdrawal on 23 November, a day after they asked for it, and emailed for ID, proof of address and other details. The player says they sent everything that same day. More than a month later the account was still frozen, and support could not say when the check would end.
How It Developed
- The withdrawal was cancelled and documents were requested. The player says they sent all of them the same day.
- Complaint opened more than a month later, asking why the check was taking so long.
- The casino said it had chased the matter internally and was told its team would contact the player within days.
- The mediator asked the casino for an update, warning the case would close as unresolved without one.
- The complaint was later reopened at the player's request for another try. It is marked unresolved, and no payout is shown.
Unresolved
The casino promised to contact the player, but the page shows no result and no payout.
What Has (and Hasn't) Helped
A promise of contact came only after the complaint was filed, and the page doesn't show it being kept. Ask for a ticket number and a deadline in writing, and post any reply you get in the complaint so the mediator can act on it.