Cloudbet: KYC & Verification

4 cases on file, all from late 2020 and early 2021, where Cloudbet asked for ID after an ETH withdrawal request and then froze the account.

Each player says they sent the documents right away, some the same day, but the check hadn't finished weeks or months later. One player says their password was changed while they waited.

In two, Cloudbet went on to accuse the player of having more than one account, which they deny; in one of those the mediator found its evidence wasn't enough. None of the four shows a payout.

• Finish ID checks before you ask for a large withdrawal.
• Ask the casino in writing for a date and the reason the account is frozen, and keep every email.
• Post any reply you get in the complaint so the mediator can act on it.