What Happened
A player from Italy asked Casino.guru to look into how Instant Casino handled a permanent closure request they sent on 23 January 2025 because of a gambling addiction, and to account for any deposits made after that date; the listing puts the amount at €10,000. The player says they only ever deposited and never withdrew. Instant Casino, which Casino.guru says has a record of ignoring its complaints, surfaced once to say the account was shut within hours of the request with no activity afterwards, then went silent again.
How It Developed
- 2026-09-10Complaint opened (the opening post is private).
- 2026-09-11The mediator warned that the casino has a No Reaction Policy and asked whether it had ever replied about the exclusion or paid any withdrawal; the player said they had never withdrawn, offered receipts and screenshots, and asked Casino.guru to keep pressing.
- 2026-09-28The mediator closed the case as unresolved, saying there was no realistic hope of a reply from the casino.
- 2026-10-02Instant Casino asked to reopen and stated the account was permanently closed within hours of the 23 January 2025 request, with no activity after it; the mediator asked the player to confirm.
- 2026-10-09The player replied that the account is closed now but asked for the exact timestamps and the full login, deposit and wagering history after the request before accepting that.
- 2026-10-15With the casino silent again, the mediator closed the complaint as unresolved and advised staying away from Instant Casino.
Unresolved
Instant Casino claimed the account was shut within hours of the January 2025 request but never provided records and stopped answering the mediator.
What Has (and Hasn't) Helped
Nothing was verified. The casino's one statement, that the account was closed within hours of the request, was never backed by records, and it did not return to the thread. If you are in this spot, ask the casino in writing for the timestamps of your request and closure and your transaction history, and keep your own copies of every deposit after the request.